Bespoke Custom Order Timescale

Please note, this is an estimate and depends on the custom order.


Complete the Get a Quote form. Once completing the form, you can request a meeting (Norwich only), Zoom or phone call to discuss your design. We recommend some form of conversation to ensure your invites are designed how you imagine them. Once the order has been confirmed, you will receive a quote within 24 hours (weekdays only). There is a 50% non-refundable deposit to be paid for the design process to begin. You will recieve an Invoice with payment details.


If your design involves a painted design, you will receive a proof of 6 paintings to choose from within 3-5 working days of your deposit being paid. During this round of proofs you can choose which art work you like and any other elements.

(If you have no painted/drawn elements in your design, this stage will be missed out.)


You will receive a second round of proof which will present you with your design and text elements. This proof takes approximately 3-5 days after the first proofing. This is the chance to proof read your invitation and details and request any changes to your invite. Any additional changes past this point will incure a £50 fee.


The final stage is Approval to Print. After this, the remaining payment is due for the work to be carried out to complete your wedding stationery. Your invites/stationery will be sent to print and no further changes can be made. It will take approximately 1-2 weeks for your invitations to arrive at KGH Illusrates.


If you have paid for Assembly of your invites, This will take 1-3 days from arrival of the invitations. On completing your invites, your order will be shipped to the address stated on the order form. Orders are shipped forst class and signed for via Royal Mail or Parcelforce. Postage is £12.50. If you require your order to be shipped to a different address, i.e. a work address, please inform us before your final payment.

Please ensure you have ordered enough invites. It is recommended to order a contingency of 10% to compensate for any mistakes when writing names or for any extra guests you will invite. 

If you need to order more after your order has been processed and paid for, there will be a charge of £15 on top of the quantity of what you need. PLEASE NOTE – there is a minimum order of 12 invites for a reprint.