Shop Policy

Shop Policy

Returns and exchange details

I don't accept returns, exchanges or cancellations for commissioned work. But please contact me if you have any problems with your order.

Products can be returned if they are damaged, defective or the wrong item is shipped. Please contact KGH Illustrates withing 48 hours of recieving your order to be eligible for a return and exchange, or if any items are missing from your order. Item/s will be exchanged and/or a replacement will be sent. Shipping will not be charged for exchanged items that were damaged, defective or if the wrong item is shipped.

Payment

Payment must be made in full and have cleared before the item is shipped. 

Shipping

I use the Royal Mail posting service.

Postage cost is calculated by the size and weight of the item. Cost of packaging is included.
Some countries may impose customs duties, taxes or other charges on goods entering their country. Please be aware that the buyer is responsible for any such charges accrued.
Depending on the item, it will be packaged in one of the following:

- Envelope
- Hardback envelope
- Padded envelope
- Box

Items in stock are sent to the Post Office 24-48 hours after payment. If the payment clears at the weekend it will be sent on the following Monday.
If there are any issues posting your item during the time state, I will inform you.

Comissioned artwork can take between 4-5 weeks to be diapatched due to the painting process.

Packages are sent First Class Via Royal Mail. Please allow 5 working days to receive your package (although it should be with you much sooner).

I cannot be made responsible for items that get lost in the post.
I cannot guarantee delivery times.

Please ensure you provide the correct delivery address, as I cannot be made responsible for lost items in the post.

International Shipping
Some countries may impose customs duties, taxes or other charges on goods entering their country. Please be aware that the buyer is responsible for any such charges accrued.

Packaged are sent first class. Please allow up to 3 weeks for your package to arrive.