Wedding Stationery Policy
KGH Illustrates accepts orders on the basis that the following terms and conditions are understood and agreed to:
KGH Illustrates tries thier best to replicate the colour and texture of papers and card available, but cannot take responsibility for the variations that occur due to different monitor resolutions. Some colour and textures may not be an exact representation of colours and textures in person.
Please be aware that due to the hand made nature and assemble to order we do not offer refunds on unwanted products.
Please note, it is the customers responsibility to check for mistakes on the information they send to us and on the proofs recieved. If there are mistakes on the order past the point of the proof being approved, KGH Illustrates no longer takes responsibility for this. If customers require corrections and reprinting, there will be a charge for the work to be carried out. Work on the order will not commence until the customer approves the proofs and remaining payment has been recieved.
Full payment is required when placing your order. Print and production will not take place until payment is recieved.
Bespoke custom orders
Customers will recieve proofs of thier design. Proofs must be approved and full payment must be recieved before any further work can commence. Bespoke custom orders can be cancelled if the customer is not happy with the proof. No further payment will be taken for production if the customer is not happy with the final proof. After proofs have been approved, any cancellations will occur a fee for the work already completed, which will be dudcted from the payment recieved. If a customer wants to make changes after the proof has been approved, there will be a charge for the work already completed that is no longer required.
Delivery times are estimates. You will be notified of your estimated delivery time once your package has been posted.
KGH Illustrates reserve the right to change prices and details at any given time, including the terms and conditions.